Return Policy Page

Return / Refund Policy

To ensure customer satisfaction, we offer a return and refund policy for defective products. If you receive a defective, damaged, or incorrect product, please claim a return within 24 hours of receiving it. You can contact us via WhatsApp, our Facebook page, or email at info@daamkom.com with your order number and product issue details.

Reasons for Return:

• The product is damaged (physically broken or defective) at the time of delivery.
• The product is incorrect (different from the one ordered) or incomplete (missing parts).
• The customer can claim a return or refund within 24 hours if the product has an operational or manufacturing defect.
• Please note that a return is not accepted if the product is burned, broken due to mishandling, or if the customer changes their mind after receiving the product.

Returning Process:

To initiate a return, please submit a request with the necessary product details through our official communication channels (WhatsApp, Facebook, or email).

Conditions for Return:

If a product does not meet the conditions stated above, it will be considered an invalid return, and we reserve the right to send it back to you.

Quality Evaluation:

The product evaluation process may take 2-7 working days after it reaches our facility. If the return is valid, the refund process will begin. If it is an invalid return, the product will be sent back to you.

Refund Policy:

A refund is applicable only if the product qualifies after the quality evaluation process.

The refund will be processed based on the original payment method:

• If payment was made via credit/debit card, bKash, Nagad, or cash on delivery, the refund will be processed via Account Payee Cheque within 15 working days after the return is approved.
• If a customer requests a change in the payment method, supporting documents will be required for compliance.
• If an order is canceled or the customer refuses delivery, the delivery charge will be deducted from the refund amount.